Our Terms and Conditions represent a contract. This contract is made between Mrs Clean Queen and the Client. You agree that any use of the services provided by Mrs Clean Queen shall constitute your acceptance of the Terms and Conditions. Mrs Clean Queen agrees to perform the work specified by the Client in professional manner using every care to accomplish a satisfactory service.
The Service:
The Service is depending on what cleaning service is required from visit to visit, if there are any changes to the cleaning routine then notification needs to be made either via telephone call, email or website 24hours in advance.
Payments:
All payments will be made either weekly, per visit or monthly ( depending on how contract was taken up)
Insurance:
The policy will cover any accidental damages (worth over £250) caused by our operatives while working on behalf of Mrs Clean Queen, if reported within 24 hours after the service has been performed.
CANCELLATION
Regular domestic cleaning and office cleaning
Mrs Clean Queen reserves the right not to be responsible for:
Appendix:
Mrs Clean Queen reserves the right to make any changes to any part of these Terms and Conditions without giving any prior notice. Please check this website for updates
By ordering Mrs Clean Queen’s service by telephone, e-mail, fax or Mrs Clean Queens website the Client agrees to be bound by Mrs Clean Queen’s terms and conditions.
The relevant United Kingdom law shall govern these terms and conditions, and by agreeing to be bound by them the client agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom.
The Service:
The Service is depending on what cleaning service is required from visit to visit, if there are any changes to the cleaning routine then notification needs to be made either via telephone call, email or website 24hours in advance.
Payments:
All payments will be made either weekly, per visit or monthly ( depending on how contract was taken up)
Insurance:
The policy will cover any accidental damages (worth over £250) caused by our operatives while working on behalf of Mrs Clean Queen, if reported within 24 hours after the service has been performed.
- There is an excess of £250 on any claim of which £100 are paid by the client and £150 paid by Mrs Clean Queen.
- In case of damage/breakage worth less than £250 Mrs Clean Queen takes full responsibility to repair or replace the damaged item. Please note that Mrs Clean Queen has to be notified within 24 hours and no claims can be made againstMrs Clean Queen after the 24 hour time limit. Damages worth less than £250 are not covered by our insurance but by Mrs Clean Queen.
- Mrs Clean Queen will not be responsible for any accidental damages worth £50.00 or less.
- The Client agrees and is in full awareness that in case of damage/breakage caused by representatives of Mrs Clean Queen has to be reported immediately or no later than 24 hrs after the service has been performed.
- The Client agrees to provide Mrs Clean Queen with all required information regarding damages caused by our operatives.
CANCELLATION
Regular domestic cleaning and office cleaning
- The Client may cancel a cleaning visit/s by giving at least 48 hours advanced notice.
- The Client may terminate the whole service by giving one month (30 days) advanced notice in writing and specifying the last cleaning date.
- The Client agrees to pay the full price of the cleaning visit if he/she cancels or changes the date/time less than 24 hours prior to the scheduled appointment
- The Client agrees to pay the full price of four cleaning visit's in case of a termination of the service if the notice has been given in less than 30 days.
- Please note that in cases of termination of the cleaning service after the initial cleaning the client has to pay £30.00 penalty charge to Mrs Clean Queen Ltd in five working days after the notice has been given.
- The Client agrees to pay the full price of the cleaning visit in the following events: our cleaners are turned away, no one home to let them in, problem with client's keys or no water or electricity available at client's premises.
- If keys are provided they must open the lock without any special efforts or skills.
- If a Cleaning routine and plan have been arranged and in the event of a holiday then a half payment will be charged. This is due to keeping your times and days available.
Mrs Clean Queen reserves the right not to be responsible for:
- Delay for a cleaning visit due to traffic congestion or broken down equipment
- Cleaning job not complete due to the lack of suitable cleaning materials and/or equipment provided by the Client (e.g. vacuum cleaner, mop, sponge, clothes, cleaning liquids etc.) in full working order provided by the Client
- Lack of hot water or electricity
- For work not completed, or not completed to a good standard if the client, other people or trades men are working or present at the property when our cleaners are carrying out the job.
- Where discolouring of fabric becoming more visible once dirt has been removed
- Failing to remove old/permanent stains (due to their nature) using standard carpet cleaning methods
- Damage to windows or articles of glass china porcelain earthenware stone or other articles of a brittle nature
- Existing damage or spillage that cannot be cleaned/removed completely using provided bythe Client cleaning materials and equipment
- Any damages cost by faulty equipment and cleaning materials provided by the client.
- Accidental damages caused by a faulty or not in full working order materials/equipment provided by the Client
- Accidental damages worth £50.00 or less
Appendix:
Mrs Clean Queen reserves the right to make any changes to any part of these Terms and Conditions without giving any prior notice. Please check this website for updates
By ordering Mrs Clean Queen’s service by telephone, e-mail, fax or Mrs Clean Queens website the Client agrees to be bound by Mrs Clean Queen’s terms and conditions.
The relevant United Kingdom law shall govern these terms and conditions, and by agreeing to be bound by them the client agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom.